Aflac hiring PLADS Sr Support Analyst (Salesforce) in Columbus, GA | LinkedIn (2024)

Aflac hiring PLADS Sr Support Analyst (Salesforce) in Columbus, GA | LinkedIn (1)

PLADS Sr Support Analyst (Salesforce)

Aflac Columbus, GA

Aflac Columbus, GA

3 weeks ago

See who Aflac has hired for this role

  • Report this job

Salary Range: $53,000 - $126,000

Job Posting End Date: August 15, 2024

We’ve Got You Under Our WingWe are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

What does it take to be successful in this role?

  • Proficient in Microsoft Office
  • Attention to detail and results oriented, with a strong customer focus
  • Ability to work as part of a team and independently
  • Strong analytical and problem-solving skills, an ability to conform to shifting priorities, and to balance multiple projects and tasks concurrently is necessary
  • Strong written and oral communication, and interpersonal skills are necessary to effectively communicate with persons at all levels of the organization
  • Salesforce Experience
  • Experience with data integration, reporting and analytics functions
  • JIRA experience, specifically with Service Desk
  • Agile Methodologies
  • Group and/or Individual Disability and Absence Management Insurance industry experience

Education & Experience Required

  • Bachelor’s Degree in a related field
  • Four or more years of related IT support experience

Or an equivalent combination of education and experienceEducation & Experience Preferred

  • Certification in Salesforce Administration, ClaimVantage

Principal Duties & Responsibilities

  • Intakes and triages JIRA Service Desk tickets to ensure priority and urgency identification
  • Resolves non-development issues via data and configuration updates
  • Identifies trends and proactively prioritizes development work to improve system performance and user experience
  • Prioritizes work on an “as needed” basis and reprioritizes work accordingly
  • Coordinates with internal managers on approving and provisioning users with proper access, licenses, etc.
  • Configures Salesforce to accommodate workflow requests in a quick and efficient manner
  • Performs root-cause analysis for issues reported from production environments as 1-st and 2-nd level support
  • Performs impact analysis of reported issues across various components, holding an end-to-end view of the system
  • Acts as a self-accountable individual who can prioritize well and can work in environments with competing and alternating priorities, with a constant focus on delivery
  • Engages with representatives from multiple business and/or IT units to develop user requirements for small enhancements to the system
  • Creates appropriate documentation for project deliverables, such as use cases, test plans, process flows, training and communication plans as needed to support the successful launch of solutions
  • Performs Salesforce Administrator functions such as managing users/profiles, permissions and sharing, page layout/UI updates, and reports
  • Continually refines business acumen and establish domain / industry vertical expertise
  • Assists in the coordination of testing partnering with our QA team
  • Effectively communicates complex technical concepts and topics to a broad audience
  • Performs other related duties as required

Total RewardsThis compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $53,000 - $126,000.In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.#DICE

  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Information Technology
  • Industries

    Insurance

Aflac hiring PLADS Sr Support Analyst (Salesforce) in Columbus, GA | LinkedIn (6) Aflac hiring PLADS Sr Support Analyst (Salesforce) in Columbus, GA | LinkedIn (7) Aflac hiring PLADS Sr Support Analyst (Salesforce) in Columbus, GA | LinkedIn (8)

Referrals increase your chances of interviewing at Aflac by 2x

See who you know

Get notified about new Senior Support Analyst jobs in Columbus, GA.

Sign in to create job alert

Similar jobs

  • Senior Intelligence Analyst/Military Specialist with Security Clearance Aflac hiring PLADS Sr Support Analyst (Salesforce) in Columbus, GA | LinkedIn (9)

    Senior Intelligence Analyst/Military Specialist with Security Clearance

    ClearanceJobs

    Columbus, GA

  • Senior Intelligence Analyst/Military Specialist Aflac hiring PLADS Sr Support Analyst (Salesforce) in Columbus, GA | LinkedIn (10)

    Senior Intelligence Analyst/Military Specialist

    Cherokee Federal

    Columbus, GA

People also viewed

  • Signals Intelligence Analyst Expert

    Signals Intelligence Analyst Expert

    Cherokee Federal

    Columbus, GA

Similar Searches

  • Support Services Coordinator jobs 55,405 open jobs
  • System Support Analyst jobs 11,586 open jobs
  • Support Analyst jobs 81,914 open jobs
  • Network Security Analyst jobs 52,391 open jobs
  • Database Analyst jobs 466,487 open jobs
  • Senior System Specialist jobs 30,306 open jobs
  • Senior Information Security Analyst jobs 7,335 open jobs
  • Support Coordinator jobs 116,792 open jobs
  • System Coordinator jobs 26,293 open jobs
  • Information Assurance Analyst jobs 3,833 open jobs
  • Technology Analyst jobs 95,129 open jobs
  • Information Security Advisor jobs 2,663 open jobs
  • Information Technology Supervisor jobs 11,723 open jobs
  • Fiscal Analyst jobs 21,986 open jobs
  • Service Delivery Specialist jobs 54,688 open jobs
  • Junior System Analyst jobs 436,705 open jobs
  • Information Technology Analyst jobs 500,113 open jobs
  • Senior System Analyst jobs 30,901 open jobs
  • Client Executive jobs 110,207 open jobs
  • Senior Analyst jobs 107,134 open jobs
  • Database Administrator jobs 443,449 open jobs
  • Information Technology Support Technician jobs 6,298 open jobs
  • Commercial Consultant jobs 31,965 open jobs
  • Linux Administrator jobs 9,276 open jobs
  • Information Technology Coordinator jobs 23,633 open jobs

Aflac hiring PLADS Sr Support Analyst (Salesforce) in Columbus, GA | LinkedIn (11)

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More
Aflac hiring PLADS Sr Support Analyst (Salesforce) in Columbus, GA | LinkedIn (2024)
Top Articles
Latest Posts
Recommended Articles
Article information

Author: Twana Towne Ret

Last Updated:

Views: 6513

Rating: 4.3 / 5 (44 voted)

Reviews: 83% of readers found this page helpful

Author information

Name: Twana Towne Ret

Birthday: 1994-03-19

Address: Apt. 990 97439 Corwin Motorway, Port Eliseoburgh, NM 99144-2618

Phone: +5958753152963

Job: National Specialist

Hobby: Kayaking, Photography, Skydiving, Embroidery, Leather crafting, Orienteering, Cooking

Introduction: My name is Twana Towne Ret, I am a famous, talented, joyous, perfect, powerful, inquisitive, lovely person who loves writing and wants to share my knowledge and understanding with you.